Terms of service

By accessing or purchasing from Serene Pearl, you agree to these Terms of Service. These terms apply to all users of our website, online store, and social media platforms.

All hair care products are for external use only. Product descriptions, images, and information are provided for general guidance and are not intended to replace professional medical advice. Results may vary based on hair type, scalp condition, and usage. A patch test is strongly recommended before first use.

Orders are subject to product availability and confirmation. Serene Pearl reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected misuse.

All payments must be completed at the time of purchase or can avail Cash of Delivery services.Shipping charges are non-refundable. Returns and refunds are governed by our Return & Refund Policy, and approved refunds are processed within 5–7 working days.

Serene Pearl is not responsible for delays or delivery issues caused by courier services, incorrect shipping information provided by the customer, or circumstances beyond our control.

All content, including brand name, product images, text, and designs, is the intellectual property of Serene Pearl and may not be used, copied, or reproduced without prior written permission.

Serene Pearl reserves the right to update or modify these Terms of Service at any time. Continued use of our services indicates acceptance of the updated terms.